Delivery & Returns Policy

Delivery

All orders are processes within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

Domestic Shipping Rates and Estimates

• For calculated shipping rates: Shipping charges for your order will be calculated at checkout.

• Free delivery is available for orders of £30 and above within the UK.

• Deliveries are made from 9:00am Monday - Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of your deliverie's arrival.

International Shipping

• We DO NOT offer internation shipping. You will have to arrange this yourself with a reputable shipper.

Refunds, Returns & Exchanges

• We accept returns up to 14 days after delivery only if the item is unused and in its original condition, we will refund the order in its full amount minus the shipping cost for the return.

• In the event that your order arrives damaged or broken in anyway, please contact us via our website or email us at info@castleviewproducts.co.uk with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work with you towards a satisfactory solution.

• If you have any further questions, please contact us at info@castleviewproducts.co.uk

Returns

• You have 14 calendar days to return an item from the date you receive it.

• To be eligible for a return, your item must be unused and in the same condition you received it in.

• The item must be in its original packaging.

• Your item needs to have receipts or proof of purchase.

• You are responsible for the cost and risk of returning the goods to us.

• We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original payment method.

• You will receive the credit within a certain amount of days depending on your initial payment methods policy.

Shipping

• You will be responsible for paying for the shipping cost of the item(s) you are returning.

• Shipping costs are nonrefundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us via our website or e-mail us at info@castleviewproduct.co.uk